Report a problem
Judy's Book takes violations of our Terms of Use very seriously. We encourage
you to read through our
Terms of Use
before filling report with us.
After careful review, we may remove content or replace a content warning page before
viewing content deemed offensive, harmful, or dangerous.
Additionally, we are aware that there may be content on Judy's Book that is personal
in nature or feels invasive. Please note that Judy's Book is a provider of content
creation tools, not a mediator of content. We allow our users express their opinions,
but we don't make any claims about the content of these pages. We strongly believe
in freedom of expression, even if a review contains unappealing or distasteful
content or present negative viewpoints. We realize that this may be frustrating,
and we regret any inconvenience this may cause you. In cases where contact information
for the author is listed on the page, we recommend that you work directly with this
person to have the content in question removed or changed.
Here are some examples of content we will not remove unless provided with a court
order:
Personal attacks or alleged defamation
Political or social commentary
Distasteful imagery or language
If we've read the Terms of Use and believe that this review below violates our Terms
of Use, please complete the following short form.
|
Businiess name:
Firestone Tire & Svc
|
|
Review by:
citysearch c.
|
|
Review content:
I purchased a lifetime alignment from this Firestone location, so I've been able to visit them several times in the last year and observe how they interact with me as well as other customers.
They upsell you. All the time. They actually tried to convince me to replace my brand new tires with Firestone ones, just because they had a sale coming up. The script read ""We have a very exclusive sale coming up on tires next month, and we usually fill up our appointment dates quite quickly. When can I put you down for?"" After telling him I have less than 100 miles on my brand new Kumho tires, he told me that I could buy his Firestone tires instead and sell my Kumho tires used on Craig's List.
If that doesn't sum up the self-interested attitude of this shop, I don't know what does. They just want sales. They don't care about what's right for the customer.
And about alignment. I'm going to look for another Firestone shop to honor my lifetime alignment agreement. Sometimes they can get it in spec, sometimes they can't. When I ask about the alignment specs, I get dismissive, uninformed answers. I can actually see the guys deciding in their heads ""hmm, I'm going to speak as little as possible. The less I speak, the less chance this customer will figure out I don't know what I'm talking about.""
Customer Service is not just about pasting on a smile and striking up a conversation (which these guys have clearly been told to do). You need integrity. Without it, you're left with a smile as they're reaching for your wallet. All these guys leave you with is a superficial, uneasy feeling that you've been taken advantage of, and you can't quite place your finger on it.
I don't recommend them.
|
Reasons for reporting (512 characters left):
|
|
Reasons are required.
|
|
or
Cancel
|