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Businiess name:
Paper Place
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Review by:
citysearch c.
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Review content:
I signed up with CitySearch specifically to review The Paper Place. I am so disappointed in this store & it's SUCH a shame that they have such arrogant & condescending staff who are curt & outright unhelpful becuase they do have a fairly wide selection of stationary products which I've been unable to find elsewhere locally. I'm now convinced, after several interactions in person & over the phone that it's simply their ability to provide product NOT their ability to provide any sort of customer service that is keeping them in business! The first time I went in was several months ago to purchase nearly a hundred dollars of loose Crane & Co. stationary while 'taking in' what they had to offer - regarding products & service for a near future order (that will NOT be placed with them) & I was "helped" after being ignored for nearly 30 minutes by a young woman who gave the very obvious impression that I was beneath her & it was almost painful for her to have to "help" me. Today however, I needed to find envelopes to fit custom invitations, so I called to inquire about their available sizes, colors, & prices and I was shocked with the degree of disdain for having to "help" a customer with such basic questions that comes across even on the phone. I was treated as if I was bothering them & asking questions that were a hassle for THEM to answer. This is not how I expect to be treated when I am spending MY money in their store. I wouldn't have called & "bothered" them if they had an operational website that provided information online such as the inventory available. By the lack of any other way to obtain this information I was forced to call & thus, do not expect the rude, discourteous treatment I received. The Paper Place does have a good selection of product but know that you'll be treated by staff who'll likely treat you as though they're vastly superior to you that's after you've been ignored awhile & if you ask questions expect curt responses with an arrogant attitude.
Pros: Variety, Higher Quality Stationary Products, Can Purchase Open Stock
Cons: Awful Customer Service, Arrogant and Rude Staff, Hard Parking, Busy Location to Drive to During Peak Traffic
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