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Businiess name:
Vatan
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Review by:
citysearch c.
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Review content:
Four of us went to Vatan for a friend’s birthday. She’s a vegetarian and loves Indian food, so Vatan sounded perfect. The evening started off slowly when we got sat at 9:10 for our 8:45 reservation. Our waitress took another 15 minutes to come our table. After that the appetizer and entrée round of food were both equally slow. I don’t understand how a prix-fix, set-menu restaurant can have slow service. Everyone in the restaurant is eating the same food, so why does it take 45 minutes for an entrée to be delivered after the appetizer plate has been cleared?? Despite the slow service, the food was extremely good and representative of what one would eat in India. My final complaint and the one that pushed me to leave a review was the 18% gratuity included. The restaurant calculated the required 18% gratuity on the total bill INCLUDING TAX, not just on the food and drink total. I was very upset at this because 18% was extremely generous for the abysmal service we received, but putting gratuity on the tax is WRONG. I mentioned this to our waitress and suddenly her English wasn’t good enough to understand. I walked the check to the hostess desk and explained that gratuity should be calculated on the food and drink total, not on the tax. She argued this was their policy and wouldn’t budge. I paid the total because at this point it was 12:30am and we had been in this restaurant for over 3 hours and were very restless. I will never return to these crooks again.
Pros: Authentic Meal
Cons: Rude Hostess, Slow Service, stolen tip
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