I ordered a desk from roomplace website and it was delivered quite late and there were a bunch of broken and damaged pieces inside. Also, there was nowhere on the website that mentioned that I had to assemble this unit myself and therefore need to return it for a full refund. I tried calling several times and was put on hold, so many times.
Since The Roomplace has been uncooroperative and unresponsive to my request. I have placed a claim with the Better Business Bureau in effort to resolve this matter and retrieve my money. It is a shame it has come to this and I will do everything in my power to let the world know how terrible a company Harlem Furniture and Roomplace has been with some of the worst customer service ever experienced. I know this email will most likely be ignored and it is too bad as I used to be a good customer of Harlem Furniture and still have some pieces that I enjoy. I find it hard to believe that this company chooses to do business this way. Not even a simple reply to my unread emails.
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