I called Cowboy cab at 6:24am for a pick up time of 7:20am. At 7:30am no cab had arrived, so I called to check on the status and was assured a cab would be there in 10 minutes. I called several more times, each time being told a cab would be there in less than 10 minutes. I waited in the rainy drizzle for over 50 minutes before the cab finally arrived. The cab driver was flustered and took me to the wrong gate and the wrong level. I was not able to make my flight, and had to take a flight out 2.5 hours later and pay a $75.00 change fee. Once at the airport and checked in, I called Cowboy cab and spoke with the dispatch manager, George. He is one of the people I spoke with who answered my call at some point this morning. I asked him to have the owner, Sonya Rasier, call me back to make this right. I have been using Cowboy cab once a week for over a year now and had never had an issue with a cab being more than 15 minutes late. I requested that she call me back because I was very unsatisfied and expected to be reimbursed the $75.00 change fee and wanted to give them the opportunity to make it right. Neither Sonya or anyone else from Cowboy Cab called me today. I called again this afternoon and asked to speak with someone in charge or that I was going to report them and they hung up on me. I called back and was told they didn't hang up on me (even though the phone disconnected), and was transferred again to the front desk. The phone kept ringing with no one answering. I am very upset that they would treat a loyal customer who has given them so much business so poorly. I am shocked they have made no attempt to apologize, reimburse or make it right.
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