Went to the Totem Lake store after reading the rave reviews. Had a beautiful antique ring from my grandmother that I wanted to size down to fit me. After sizing the ring and my finger, they said that because of the ring style, they couldn't guarantee that it would fit perfectly the first time. I might have to pay them a second time to re-size it. They also told me the prongs needed to be replaced and the jade needed to be re-epoxy'd. Now we're up to $260 not including a second ring sizing!! When I asked if they'd buy some of my broken gold chains as partial payment, they told me state law wouldn't allow that, but they could give me $35 for the gold as ""scrap"" - told me I ""only had a couple of grams"". When I asked how much was a ""couple of grams"" I was told that my scrap gold was only 2-3 grams. I had to press them to see exactly how much I had, so they weighed it out again while I watched and it came to 4 grams. For $35!!! I left and went to Joseph's in Bellevue who also had rave reviews, but was a little farther for me to travel. What a difference. Treated me like a queen and did the initial sizing for me right there in the store to make sure the size was perfect (a half size smaller than Warren's told me - I would have had to go back and paid for a second sizing) before completing the job.
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