My first experience ordering good year tires from this dealership turned out to be a horrible experience. I definitely will not return!\r
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I wanted good year tires and thought, what better place to do that than at a good year dealer. I made my appointment with rep Kathy, specified tires, and got a quote including a current rebate ($80) from Good Year. She proceeded to schedule me with an appointment that takes place AFTER the rebate has expired, just so that she can be there (commission?). When I arrive for the appointment, the four tires she quoted me had already been sold. She offers no recourse but to re-schedule appointment, and I have by now lost the rebate opportunity. This is extremely disappointing, and enough to drive away a new customer from any further association with this Good Year dealer (if not the tires themselves!) The politeness and reasonably good price on the phone is not followed up by actual (and very basic) customer service!
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