I have been to Bocci several times for a haircut and color and Shannon has always done a great job, SHE gets 5 stars.............BUT, everytime i've been there the receptionist desk is rude and treats the customers like there a peice of garbage. I used to just put up with it because I loved my hair everytime I left, but about a week ago I just couldn't take it anymore. I asked a simple question about my bill and instead of explaining it to me, she said with an ATTITUDE "I don't explain the charges, that's what the total is and that's what you owe". Now I was furious with their snooty little attitude so I asked for a manager so I could complain about how rude they always are everytime I come in here, and not just to me, I've seen them treat many other customers the same way. Well out comes the source of the problem, I believe her name was Nikki, she was worse than the receptionists and told ME, you know THE CUSTOMER, that "if I didn't like the people that worked there then I am no longer welcome back". I almost fell to the floor! A $100 everytime I go in there and this is how a MANAGER treats me. That's when I decided I was never going back, which makes me even more mad about it because I loved how my stylist did my hair. After reading the other numerous bad comments on here about the front desk I think the owner needs to wake up and get rid of that manager and have all the receptionists re-trained before they don't have any customers left. They have a Great atmosphere, great services, and a beautiful building and it's all ruined by horrible receptionists. It's actually really sad!
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