I have been to this clinic about 6 times over the years to have mole check-ups, and a couple cysts removed. The *doctors* have always been very kind and thorough but the office waits are usually long (even when arriving at the appointment time). Today I was 5 minutes (according to their clock) late for a 3:45 appointment due to unusually heavy traffic and was told that the doctor had already left because I was not there at 3:45. I do admit that I was a little late, but they do not even give a 5 minute grace period? The worst part though was the office admin who was very clearly, and loudly, making sure I knew it was my fault. Because of her attitude I will not be going to this clinic again.
UPDATE: I called the office this morning to make sure that I would not be charged for the appointment. They assured me I would not be charged, and the new person I talked to seemed sympathetic to my situation. About an hour later I got a call from another person in the office who was very apologetic and offered to have a doctor come in on their day off just so they could see me the next day. I think they are sincerely trying to make the situation ""right"" and therefore I am giving them another chance.
Pros: quality doctors
Cons: Poor office staff
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