Due to a major color malfunction from another ""professional"" stylist, I made my appointment at Scissors because of the excellent reviews on this site. I arrived with blotchy almost black hair and orange highlights.I was received with kindess and understanding from the entire team and hoping for a miracle from Simone. Simone educated me on what to expect with an understanding this could be a process. She was able to improve the color of my hair dramatically. However, the next day, I was still not happy with the overall result. I called and was again received with understanding and told their goal was to make me happy with the results and to immediately come back in. I arrived about an hour later with nothing but compassion from Simone and her team. The best news of all was she managed to completely get my hair the color I originally wanted from the other stylist, with no evidence of it being colored 3 times in 3 weeks. My hair color and cut are superb and my hair looks and feels extremely healthy. I am utterly amazed at the quality of the entire operation, from the people to the products. I have never received such exceptional service from a salon and cannot express enough what a privilege it is to have such talent in the Richmond market. Congratulations Simone on really separating yourself from the masses. First class.
Pros: Hair Color Experts; Professional; Exceptional Customer SVC
Cons: May be difficult to locate on first visit
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