The office scheduled appointment, without telling me that they are Out of Network for this service (insurance: Cigna Dental). The staff failed to submit the claim to Cigna for 3 months and kept sending me bills. When they finally submitted the claim and Cigna paid them, they returned the payment thus negating the claim. They were either ignorant and didn't know what they were doing, or they did it in purpose so I have to pay the whole thing – an anticipated appreciation for what I told them on the phone. I have worked it with my insurance – will submit the claim and get reimbursed later. Earlier several months ago they did a estimate for service through their office that was going to be a $600 out of pocket, because they tryed to push another Out of Network service. The administrator of the office pretended she did not know anything about In Network/Out of Network providers and yet they were In Network for General Dentistry with CIGNA. Go figure ?
Cons: Greedy for business. Admin. staff is rude and unprofessional
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