I brought my wifes' Honda in for a recall, and while I was there I thought I'd ask them to see if they could fix a problem with the powerseat because the gears were grinding after adjusting the seat past a certain point. They quoted a price of over 400 dollars just to take a look at it because they had to ""take the whole seat apart"" - then, after they looked at it, the quote would come to fix it. I passed on that one.\r
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Roughly a year later I brought the car back for another recall, and that's when the real problems started.\r
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When I went to pickup the car, the driver that brought the car out was ""flooring it"" -- he was easily going 40 MPH and it sounded like he was ""redlining"" the car in second gear (bring the RPM level up until it reaches the red part of the gauge -- and not good for an aging car). In addition to this, there were people walking around outside, and if they had been in the wrong place, or had stepped out at the wrong time, someone would have been hurt badly.\r
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Then on the way home (after driving for one block) the engine light came on. I turned the car around and confronted the service department manager at this point. I'm not an auto engineer, but I wanted to know what was going on, and why the light started showing up only after bringing it to their service department. He told me that for them to diagnose this it would cost me over 1000 dollars, that's right, more than One-Thousand Dollars, to take the entire engine apart and that's the only thing they could do. I didn't believe him so we went to the head mechanic and he verified that it would cost me MORE THAN One-Thousand Dollars for them to just take a look at it. The repair would be an additional charge.\r
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They were closing the store at this point, so I had to leave. I made a couple of appointments with the manager to discuss this further over the course of a week, and to make a long story short, the manager was ""doing me a favor"" by talking to me about this problem, and they have no desire to deal with customers after they get the money.\r
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While I was there I ran across another person that was there, in person, to complain about the service department, and while waiting to talk to the manager, it sounded like he was on the phone with other customer complaints.\r
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I called a good, and honest, mechanic and he immediately said the problem was probably the sensor -- the parts and labor cost was around $25 -- and had it bundled with my car service.\r
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There will always be problems with cars, but the test of consumer value is how a company takes care of it's customers when there are problems. They tried charging me more than $1000 for a $25 repair.\r
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I like the Honda car itself, but will never set foot inside this dealership again. I plan on buying another Honda in the future, but will absolutely not get it from this place.
Cons: tried to rip me off, no respect for personal property
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