My girlfriend and I have eaten at the Kerby Lane on South Lamar (both picked up and dined in) around 5 times now. I personally don't even like the food there, but my girlfriend does, so I'm forced to go along. Both times we have eaten at the restaurant the wait has been over an hour and a half long and on both occasions we were passed over by others that had shown up after us. On the first occasion the waitress got my order wrong and on the second occasion my girlfriend's order was wrong. Since then we decided to only get to-go orders from the restaurant. We've actually only made it out of there once with our food. The last 2 times we've gone to pick up our orders the food was not ready in the amount of time we were told with the latest occasion being today. The host told me the food would be ready in 15 minutes. I arrived at the restaurant after about 20 minutes and the food wasn't ready. I ended up waiting inside the crowded restaurant for 45 minutes!! At this time I was fed up and told the host to forget it and walked out. \r
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Also, while waiting, a blind woman asked one of the hosts (tall, skinny guy with long hair) if he would help walk her to the restroom. He obliged and did so. Upon returning, he and the other host (red haired gay guy) proceeded to make fun of her with the red haired man saying, ""Great, she's probably going to end up pi$$ing all over the floor."" They said this loud enough where I'm positive 4 or 5 other parties waiting for a table heard them. After all this, my girlfriend and I have decided to never eat there again. The staff, in my opinion, is the worst in Austin.
Cons: staff, food, wait times, parking, cleanliness
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