Hi, this is Kathi Kerr, owner of Melody Music Studios. I am sorry to hear that Sasha was not happy with our service. We do care about our customers. To correct a few things, we DO let our customers know 4 ways about our 30 day notice, on the phone at the time of sign up, in the confirmation email, the packet that is attached to that email and finally in the welcome packet we mail out to everyone. It's also posted on our website. Anyone who says they didn't know about the 30 day notice didn't listen or read our policies. This policy is to ensure the instructor has enough notice to know their income or replace that student's time slot and very fair. Most studios offer this same policy. If Sasha would have let me know she wasn't happy with the instrument of the instructor, I would have done my best to accommodate her with another instructor. And I don't keep charging someone's credit card after thei 30 day cancelation. If that happens by mistake, the customer's credit card is immediately refunded. Sasha failed to mention that I don't charge extra for 5 week months, which more then covers the few holidays we take off.
It sounds like Sasha was not happy that she had to fullfill her end of the 30 day policy...sometimes we have to do what's right, not just what we want. I'm sure I tried to be polite when explaining the policy as always. Thank you everyone for reading my comment.
Sincerely,
Kathi Kerr/Owner
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