I found Basil's on opentable and a friend and I decided to try it last night. We were seated on the patio and then....nothing. It took almost 15 minutes to even get menus, which also meant we waited that long for drinks. We finally ordered a bottle of wine and when the server brought it out we asked him what he would recommend. He rattled of the specials, we both ordered the red snapper and I got a salad. About 25 mins later both of our entrees came out. No Salad. Then our waiter never came back to check on us until we had both just about finished our food (good thing we didnt need anything!). I then asked the gentleman beside me what he had ordered bc it looked amazing and found out that we hadnt even been told the complete specials list! \r
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I told the waiter I thought the service was below par and he said ""ok, great"" and gave me two thumbs up! He didnt even care at all that I was dissappointed.\r
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I spoke with the owner and he blamed the salad on a problem with tickets not printing right to the kitchen. I can understand that, but that does excuse the fact the that the waiter tell us all of the specials, never apologized for not bringing out my salad and didnt check on us at all. He was nowehere to be seen most of the evening. The tables on both sides of us also had bad experiences with him.\r
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Im upset because the food was actually fantastic. There are just too many restaurants in Atlanta to return to one where I will be treated this way.
Pros: Food, ambiance
Cons: SERVICE
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