I was looking for a store near where I live to get some minor alterations for my wedding and bridesmaid dresses. I knew that I needed to have my wedding dress shortened in length and the straps on my bridesmaid dress shortened as well. When I was at the store, they were very helpful and recommended that I also have built-in bra padding added to both dresses, which I agreed would be a good idea. However, I believe there was a miscommunication between the sales associate and seamstress because when I picked up my dresses they forgot to add in the bra padding to the bridesmaid dress ? and to top it off I didn?t notice this until I got home with the dresses! I immediately called the store back and explained that I wanted and paid for padding in both dresses but only ended up with padding in one dress. The sales associate apologized and wanted me to bring the dress back in as soon as I had time. I took the dress back and the seamstress sewed the padding in on the spot! I was slightly disappointed that my order was completed inaccurately but I felt like the store handled the situation properly. I would go back if I need alterations in the future but I would make very clear exactly what I wanted done and also make sure the dress had been completed according to the order before leaving the store.
more