This was quite easily the worst dining experience I have ever had. I went with my 5 grandchildren at around 5:30pm for a special dinner after a day in the city. Although the restaurant was empty (there were maybe 4 other tables in use) it took the waiter forever to take our order. The food did not come for over 35 minutes. When it did arrive my dish and my grandson's dish were not what we ordered. Instead of apologizing and promptly fixing the situation, the waiter argued with my grandson telling him that he had given him precisely what he had ordered. I had ordered a penne dish and received a linguini dish. After arguing with me the waiter took my dish away and returned 25 minutes later with the SAME dish telling me that he had fixed the situation. During this time I had asked the waiter twice if my meal was coming soon while my grandson mentioned to the manager that I still had not been served my dinner. The service was abysmal. Two of my grandaughters didnt recieve refills on their drinks although they asked different waiters several different times. Management ignored us when we complained at first. The bill was another story. We were charged for seven meals when we had ordered six. Someone had accidentally charged one of our meals twice. The waiter took the bill with promises of fixing it. When he returned he had separated out the charges so that instead of saying linguini (2) it now read linguini(1) linguini (1). Basic math says that he was still charging us for two linguini dishes. At the end of the meal I approached the manager who did not apologize for the rude and arrogant conduct of her waiters or for the mishap with the bill. Instead she called for all of her busboys to quickly clear up our table to, in her own words which we overheard, ""Get them out of here"". Needless to say I have never been more apalled at service in a restaurant. The food was nothing special and the experience was horrendous
Pros: They refill your water glass after every sip
Cons: The service, the food, the management
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