This goes way beyond just a rude sales clerk on an off day. If you ever wonder who the ""printer"" is here that everyone in the store refers to, it's the store owner. The inexperienced girl I worked with messed up the order by putting several contradictory things on it - like upper/lower case and then a comment on all caps & then another comment, do it like the sample, the latter two were put on after I reviewed it and left. She was trying to correct many of her errors and added some in the process. When I got the proof, it was done WRONG - even specific things I requested were altered based on the printer's opinion. I just recreated and faxed it to them saying, make it look similar/exact to this. They told me that they will charge me for another proof & do not feel they made an error. And they wanted another charge for re-typing. When I called on the phone I spoke with a sales clerk -as the owner/printer, in my experience, does not take calls even though I ask to speak to her. The clerk told me that the owner said that she is now refusing this print job & that I can come & pick up the blank invites. When I got there, she was rude & bizarre. Even though I asked her how she came up with her proof when there were 3 different instructions on the order form & why did she not question & call to clarify, she just kept pointing to one commentary & repeating ""I was right"" and ""I did it right"" in a repetitive robotic fashion. I told her she had a problem & that I did not agree with her business ethics to which she stuttered, in front of my toddler, to not let the door h*t my.....a** on the way out. There was a gross void in professionalism & concern. And what store owner raises their voice & speaks in profanity in front of a small child? Over a proof? THAT SHE DID INCORRECTLY AND CAN'T ADMIT TO. It's very disturbing. \r
\r
For the wedding invite person below - go somewhere else, don't wait to find out who knows what! Stay away from BEYOND POOR TREATMENT!
more