I and everyone in my family have been loyal, loyal customers of L&M Bakery for nearly 20 years. They've made the cakes for nearly every important occasion in our lives and the lives of many of our friends and business associates during that period, but I must say that after a very negative experience I had this past weekend, that will no longer be the case. They made a major decorating error on a $66 cake I purchased and didn't offer to correct or resolve the situation in any way. The young lady who waited on me said the baker could scrape off the incorrect information and re-write it, but then the cake would be ""messed up."" However she was content with allowing me to leave with a ""messed up"" cake. When I asked if I could get even a few dollars off or a set of $2.00 candles in lieu of the error, I was told that that wouldn't be possible. I've since tried to contact the owner to express my concerns and have only been given the run-around and was then hung up on by one of their managers. They have some of the best cake around, without a doubt, but I can only warn people that this is the type of treatment they can expect to receive if any mistakes or issues ever arise in relation to their order (s). In my opinion, not being able to express dissatisfaction or correct mistakes in fair and satisfiable ways are major concerns when working with a company that creates product that is in many cases, a very important aspect of some of the most important milestones in our lives - Weddings, Christenings, Graduations, etc.
Cons: Service
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