When I purchased my 2004 TSX they promised a loaner car whenever I brought the car in for service. The first time I did they told me they had 'discontinued' the free loaner. Just last week my car, with only 38,000 miles, had a complete clutch failure. They told me it would be a warranty replacement unless they decided it was 'abuse' such as downshifting at high speeds, as is done in street racing. I found this pretty funny, since I'm a 36yo woman and I've never raced in my life. I assumed it would be fine. But they came back and said they would not pay for the replacement. They refused to put me in contact with the zone rep who made the decision. In general, they have been completely uninterested in preserving a good relationship with this customer, and I can only assume they treat everyone else as poorly.
Pros: Acuras are great. Decent location
Cons: They don't believe in customer service.
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