I called to request a review of the charges to replace a 14” ARD power damper for which the technician spent less than 1.5 hours (after paying for an previous initial truck roll to diagnose the problem). When I inquired as to why the charge was so high ($811) for a part costing well under $150, and less than two hours of work, I was told by the service manager .. “That’s what your wife agreed to and she should have known better and talked to you then first”. There was no attempt or opportunity to explain the charges and if I was mistaken which at least would have been professional. You should decide for yourself if you wish to do business with a company such as this, I do not recommend using them.
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