I bought a BMW X5 from this dealership. Via yahoo.com I located an auto (BMW X5) at Deluxe Auto and arranged a viewing. The gentleman who greeted me was Renato. Renato is a very pleasant young man, he is quite laid back and let me do an extensive test drive (fast freeway driving and slower suburban driving) and also assisted me in checking out the vehicle in a supermarket parking lot (lights, electrics etc.). His was not giving me too much pressure (other than the normal line on how this particular car was going to sell quickly, etc.) He was quite chatty and also put on the music during the test drive which I have previously found to be a dealer tactic to distract from finding faults. However I asked him to turn off the music and stopped talking to him, after which he piped down and I didn't find anything that he was trying to distract me from so I will just put it down to him being a gregarious person. Suffice to say I was impressed with the vehicle and decided I would like to purchase it. On returning to the sales office, I promptly enquired on getting a discount, at which point Renato bought up the diabolical issue of DEALER PREP FEES. BAD MOVE RENATO, you were doing well up to this point. Disgustedly I pointed out that my first question to him on entering the dealership was about hidden fees, to which he replied there were none. The dealer prep fees he explained were in the fine print of the ads. I am sure they are, that does not stop them from being a disengenuous sales scam. I quickly explained to Renato that I wanted to buy the vehicle but was in no mind to pay this scurrulous fee, at which point we agreed I would not pay the dealer prep fee, but there would not be any discount off the advertised price. Since the price was OK by KBB standards, and the vehicle extremely low miles and checking out on carfax and autocheck, I felt this to be a fair deal, although not a great deal. I paid a $1000 deposit, signed their forms and left. I noticed that on their lot, Deluxe Auto Sales have a good number of prestige
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