We have been loyal customers to the Pancake house for 13+years...but we are probably not coming back until we hear that they have sorted out their service issues. The food is generous in portion but only about a 3 star for quality. Pretty boring. However the service SUCKS! Repeatedly, we have arrived...had a long 25+min wait then sat for 15+mins waiting for a waitress to notice us. Then we waited a total of 1 hour for food...while several other parties/tables came were served and left. Totally inconsistent service to the tables. The waitress we had, who has been here a long time,...said when we asked, "are we close?"...her answer...well maybe...we are over worked and understaffed. Our food came about 15 mins later. We won't be back anytime soon! Total time from entering the door to leaving...no lingering to enjoy anything....1 hour 50 mins...we spent a total of about 15 mins eating...
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