A few months ago the plate finally started to come loose, and I visited Ron again today. As before, he applied the apoxy for me, helped me with a minor issue with my glove box and sent me on my way... and it took no more than 10 minutes. I'm sorry, but this is stellar customer service no matter how you slice it. While they have never done any diagnostic or major parts repair for me, I can say that I have been impressed on multiple occasions with their willingness to be of assistance, and neither time has their effort been financially motivated. They have gone above and beyond for me, and if I do require some more serious work then I will certainly entrust them with the job.
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