Went here for lunch and my fiance was excited because the burger came with ""Unlimted Fries"". Put in our orders for two burgers (his with fries, mine fruit--I do like the option of getting fruit with my burger) within minutes of sitting down. However, it took 20 minutes to get our food. The place was NOT busy. There were plenty of open tables and plenty of open seats at the bar, where we were seated.
About 5 minutes after getting our food, my fiance let them know that he would like more fries. We finished eating, and waited for the fries. And waited for fries. And waited for fries. 20 minutes we sat there and waited. They continually told us ""They'll be up soon"" and ""Your fries are on the way"". I did make a point to communicate with the waitress that I needed to get back to work, and continually asked how much longer it would be, and eventually asked if we could get them in a to-go box because I was already late to work. This is for LUNCH TIME. Eventually, we just had to leave because it was impossible to wait any longer.
If the menu says ""Unlimited fries"", then provide your customer with unlimited fries! It should not be necessary to wait the entire time it takes to get a full order, just to get some more fries. I know that french fries are not usually made in individual orders. They make a big batch and split them on the plates as necessary. There were at least 3 other plates of fries that came out of the kitchen in the 20 minutes we were waiting. I also know that it does not take 20 minutes to fry some french fries.
Point is, if you are going to make a point to put the word ""Unlimited"" on the menu, then bring the customer the item that is unlimited. Ridiculous. Left the bar paying $7 for a small cheeseburger and still feeling incredibly hungry, ripped off and PISSED.
I used to be the one to suggest this place for lunch from time to time because I like the choice of fruit with the burgers. But this spoiled it. I will not be going here anymore.
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