Rue Twenty One

I went to Rue 21 to return some knit tights that I bought 4 days earlier because i wore one pair for 2 hours and they were falling apart at the seams and upon closer inspection I saw holes throughout. The associated explained to me very rudely that she would not return these b/c I was the one that made the holes, they are one size fits all and sometimes they pull apart when stretched too much. She was basically insinuating I was too large to for the tights (I am 5'7" size 6) She was closer to 5'4" size 10-12, I asked to speak to the manager, she happily informed me she was in fact the manager. She went on to explain that if she were to return these she was get fired.... I am pretty sure they do not have that strict of a policy based on their decision in management. I read the receipt to her where is stated you can return merchandise within 30 days of purchase, she said we would never sell tights like this, therefore they are not in the same condition you purchased them in so i cannot do the return, credit or exchange. She was snarky and it became very evident that we were getting nowhere with this. To sum this up I will not ever shop at Rue 21 again and I will advise all that I know to do the same. more

Now anyone who knows me at all (or thinks they do) can tell from my mode of dress that I am not your average middle aged mom of two. I never did dress to fit what the fashion mags said was proper for my age....I dressed then (and now) to fit my mood at the time....and to be totally honest, it has always been a shade offbeat and different. What yesterday might have been "ZZ top" mode of dress has morphed into a more relaxed Bohemian style....one with plenty of flowing fabrics with character! So, when I discovered RUE 21 a few years ago it was love at first sight! Not only did I find the flowing fabrics that I love but the prices can't be topped (or..."beaten with a stick" as my pre-teen is known to quip!) The employees there, manager included are friendly, knowedgeable and very helpful.....plus they have been on more than one occasion honest enough to tell me that a certain style just "wasn't me" or that I would perhaps be happier with another item than one I had chosen. On top of the great customer service is the prices....they are low to begin with but coupled with additional sales (which are there at all times) or even a "customer appreciation" discount....well, lets just say that this mom of two has a closet full of wonderful clothing that is not only comfy but looks good at the same time! So, if you find yourself in the "mega-mall' by the Interstate, come on in and visit RUE 21. easily located by SCHEELS, it is not only a friendly place to visit but one that is sure to catch your eye whether you are a pre-teen fashionesta or a middle aged "Bohemian" like me! more