Polo Springs Veterinary Hospital

First post a bit ago: Dr. Lehman is a very good vet. She has helped me with controlling my dog's allergies. I had no success at Banfield with the same allergy problem. She sat down with me & explained pet alleriges, treatment, diagnosis & options. \r \r They do offer thorough diagnosis, like most vets these days. This comes with a list of many tests or treatments they can do for the proper medical treatment & yes, these do come with a price. You are given the choice, nothing was forced on me nor do they deny basic treatment. I was told which treatments are necessary & which can wait . My dog has to have a lab test for his meds to make sure it isn't damaging his liver. Would I want them to prescribe a pill then not follow-up or care if it damages his other parts - NO. Vets now have the science & capability to treat dogs much like the science of human medicene & Polo Springs offers this. It is not what some people expect from more traditional vets nor is it what they are used to.\r \r New patients owners are required to sign a form that explains treatments, billing, appointment setting, etc. & every business and medical aspect before treatment. It must be signed & agreed to before seeing the vets. Owners are given contact info and copies of everything a person signs. There are brochures in the waiting room & examination rooms explaining the type of clinic Polo Springs is and the high levels of certification they have achieved.\r \r Update 3/10/09: I believe Polo Springs offered me quality care for my dog & was good while I took my dog there. In these days of tough economic times I called around summer of 08 & checked another vet for the same meds & care for my dog. Polo $140 for meds, New vet $90. Liver test Polo $100+ New vet $35. I am dismayed by the extreme difference in price & this new vet is excellent. Not sure why Polo Springs charges THAT much more for their routine care or medical issues. The certification merits higher fees? Get a 2nd opinon if merited. Pros: Great at diagnosis Cons: Fees are well beyond COS vet fee average more

I purchased a puppy from a breeder in Colorado the day I I took her home she had a swollen leg so I took her to Polo Springs. Once I walked in the door it seemed odd, they have fresh cookies, coffee, and water with strawberries. This is not typical for a vet office but I went on with the appointment. After the ""vet"" looked at my pup she had another lady come in with an estimate the page had about 30 things on it that had nothing to do with her leg, I felt as if I was in a used car dealership the way they presented this to me. This place has a very sales type of environment, if you want to be pressured into junk this is the place for it. They also made me set a follow up appointment for my dog which I agreed to then called and cancelled, since then they have sent me to collections for a 25$ missed appointment fee that they will not waive and they will not even give the name of the ""office manager"" to discuss. I will never, ever go back here and I will tell everyone I know to not bring their animal to this used car vet office. Pros: Fresh coffee and cookies Cons: expensive, rude, rip off more