We had good service the first time we had them out to repair our Whirlpool ice maker, so we called them when our washer went out. The man who came out didn't know how to fix. He complained about the location of the washer, the fact there was a shelf above the washer. He went as far as to tell us ""The problem is people buy these machines with all these bells and whistles and the manufacturers make them where nobody can work on them"". My washer is not bottom of the line, it's above mid-range, but doesn't have electronic panels, etc. So, it's relatively a basic machine.\r
He said he couldn't figure out what was wrong with it and would have to talk with Mike to see what he thought. This was on a Friday afternoon, and he wouldn't be able to get back to us until Monday. If they couldn't figure it out -- WE would have to call Whirlpool and have them send someone out. I asked if I could call Whirlpool and put him on the phone and he wouldn't do that nor would he call someone else to help him diagnose the problem. \r
I called someone else, they were able to fix -- the problem was a loose wire. Had the repairman from Mike's brought and used a volt meter and spent time diagnosing, he probably could have fixed it. But, it was apparent it was close to 5:00, Friday and pay day and he didn't want to spend the time. \r
When we called on Monday to let them know we had contacted someone else and let them know -- the response from the receptionist ""I don't blame you"". I would have thought we would have received a call with an apology from the owner on his repairman's attitude, but we've heard nothing. Very disappointing!!