I don't know how Mathis Furniture could get anything less than 5 stars because they have the largest store with the selections and you can pick the item up on the dock the same day in most cases, or not have a long waiting time for delivery. They have paid attention to customer comments and made changes accordingly. Many years back, I would guess about 15 years ago, you couldn't shake loose the sales person. They are paid on commission I suppose. Now it is pleasant to go in. A sales person will greet you and give you their name. When I say I want to just look around and probably know the store better than they do, they let me loose, and I have that person's name called if I find something I want to buy that day. My usual practice is to go in a couple of stores, sleep on it, and return so as not to make an impulse purchase. In my furniture exploration, I have found other things like a vase or artificial tree that I wanted to buy right then. I thought that if the item was small enough to carry to the pay desk, I could just walk it up there and buy it. Not so. You have to have your sales person write a ticket for it. That is okay. As long as I know the system, I know what to expect or do. Mathis has an eating and waiting area if waiting for your turn to be called that your item is ready at the loading dock.
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