I had a hideous experience with a take out order. When my husband got home we discovered that my chicken parm was a sliced chicken with melted cheese (maybe?). When we called the clerk who answered the phone offered a new sub and a coupon for a free one. I said with $4 a gallon gas I want my sub and a coupon for two. The clerk said he couldn't do that and handed the phone off to the owner. I actually got to speak with the owner who said he could give me a refund or a new sandwhich. No coupon. He stated corporate policy. When I asked about his district supervisor he informed me that was his wife. I called corporate and am waiting for a return phone call. We'll see. The owner hung up on me. If you choose to go to this restaurant, be aware the owner is rude and not interested in customer focus.
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