HomePointe

I wanted to say that I really appreciate the fast response about the garage door. The garage door was fixed by 10am, and the cars were freed! Thank you for doing a great job. more

After reading all the reviews from true tenants and owners ( I laugh at the ones from the company) we went with SacCity and had great service and wonderful experience! Thanks for the reviews it saved me the time and headache you all seemed to have gone through. more

Homepointe Has responded to all of our needs in a timely fashion, James you have been great to us as well, and Yes we would defiantly refer your company more

I have a friend that is a friend of a friend that works for HP. Sounds like a leak to someone they seem to trust too much and this is what I heard. HP is all about SALES and MAKING MONEY, it’s like a mortgage company except they rent homes and these property managers are like mortgage loan officers that works on commissions. The more apps, clients, and home owners they bring in the higher their incentives and reputation. Because they only cares about NUMBERS AND DOLLARS!! 1.App Fee: The reason why they try to force everyone to put in an app for one particular property is so they can collect app fee; $30/person. If you are a qualifying person or not the home is only intended for one applicant, FIRST TIME renter is preferable so they can screw them later. This is why you don’t get a call back for 2 weeks to see if you qualify or not, 60 days if you know you are well qualified because after 60 days your app is expires. Normally all app are processed so don’t expect an app refund. 2.Customer Service: All representatives that answer phone inquiries are to be discreet about themselves and to redirect inquires as much as possible to delay. So you’ll hear a lot of “We can’t get a hold of the home owners” or “We need owners’ approval”. Directing calls to property managers that you can’t get a hold of but voice mails and directing to their web site. Other tactics includes, high speed talking changing one category to another and don’t give time for Q&A, very typical for a sales person. Rude and direct, haning up and walking away to finalize the conversation. 3.Late payments for Home Owners: Your tenant’s pays on time but HP pays you late? Because HP puts their funds in an interest gaining account. Funds need to be in that account for a full month to earn interest, kind of like a CD account. They can make a several more thousand by keeping your thousand dollar for 30 days. Then they blame it on a system issues or system GLITCH as their explanation. 4.Tenant repair request: You called in to request repairs, either no one comes out or they come to take pictures and is never heard from again. HP will delay as much as possible to make damage ware more than it already is. The purpose is the bigger the damage the more money it will cost to fix and its coming out of your pocket. For first time renters HP can overpower you and charge you higher. Secondly repairs are ignored so that whenever you decided to move out after you lease is up they can charge you extra on top of your deposit for damages. (Will state they never received repair request). If repair are fixed right away that means that the home owners knows about the damage. 5.Home Owners fee’s: HP will sometime’s keep ads up for clients to apply to collect app fee but will not lease it out, they can also collect advertisement fee and maintenance fee from the home owners. They will tell the home owners we can’t find a qualifying tenant to move in. 6.Raise of Rent: If you received a raise in rent, normally you would think it’s the home owners but majority of the time it is HP. They can raise the rent by $50 without letting the home owners know therefore HP will keep that extra. Usually these raise notice are mailed and with no explination why a raise. 7.Tenant and Home Owners: HP is the middle man between the tenant and the owners. HP will try their best not to have all three parties together at the property in fact will prefer not to have tenant and owners met at all or exchange info. If there are any escalations between tenant and owners HP will he held accountable. I am currently renting from HP....My repairs hasn't been fix for a year, I can not reach anyone but maintenance dept, that tells me they have to get "Owners approval", been 13 months with HP, they have just raise the rent for the second time, and I dont' know who the home owner is to let them know their roof is about to claps. more

I am happy with the e-mail updates and keeping me posted on items that need to be addressed. more

Your maintenance guys did a great job! They were friendly,fast and skilled. They also took care with protecting our belongings while the work was performed. Thanks again more

Great! I have to say you are a dynamic property manager. Thank you for your good work ! more

Quick response time. Would prefer specific times for home maintenance appointments rather than a window of time. more

Homepointes services were always top notch and i never had any doubts about the cost of repairs. I have recommended Homepointe to others and I would certainly use Homepointe in the future. more

Your services as my management company have been greatly appreciated. As I have been working out of town for the last couple of years it was always a big relieve when various problems had arisen on my rental property and that I could rely on Homepointe to inform me of any issues and give me the option to self repair or have your maintenance dept. look in the situation. more

You really have done a good job; I appreciate your efforts :) In fact, I have friends who are thinking about using property management> I will definitely suggest they call you. more

Experience so far has been an enjoyable one. Mike is great at proactively communicating any needs/requests and is sympathetic to any issue with the homeowner. Really makes you feel like you are being taken care of. more

We would like to send our sincere thanks to the contractor who came out to complete this job. more

Homepointe has held my hand through some tough times as a landlord. Their entire staff is responsive and I believe the company has integrity. more

Thank you for handling all the details of getting my property ready for lease and leased up. My plan is to buy several more properties this year and I anticipate having you HomePointe manage them for me. I have also been recommending you to my investor clients who have responded very favorably to the service you deliver. Thanks again for all your help. more

James has been a very responsive, competent agent in handling my lease/property with Homepointe. He has gone above and beyond his duty in accommodating my schedule and specific requests. I would recommend Homepointe Property Management and James, in particular, as an agent. more

I have been working closely with a gentleman by the name of Andy Pokorny in regards to becoming a future tenant. I just wanted to take a moment, and say a few things about him. First of all, I work in an industry based on customer service and superior patient care. Most of my experience with other people in a similar line of work fall far from my expectations. It is very rare that I meet someone who is exceptional in their line of work; especially in the property management field. From the very first time I spoke with Andy, he has been on top of his game. He was very polite and answered all of my questions. Believe it or not, it is a rare quality now a days in people. I bombarded him with a million questions, and he answered as many as he could. The questions he could not answer on the spot, were followed up with an e-mail the next day with the answers. His customer service is amazing. It is only because of his hard work, that we are going to move forward with renting this property. more

I would say I am a patient and passive person and normally do not complain. However, I do not want anyone else to experience what I have had to go through for a year in my relationship with HOMEPOINT. As a homeowner I chose the nearest management company as I felt they would be more responsive to the tenant and know the local market. What a mistake. I should have checked around! And don't let their 10% fee fool you. Just because they charge the highest fee around, does not make them the best. In fact they are probably the worst property management company available. Can we say unprofessional. They could never get my statement out on time, and they submit it electronically online on their own website. It was not like they had to put a statement in the mail to me. The tenant always paid Homepoint on the 1st of every month. I usually received my portion electronically after the 23rd of the month. Every month they were trying to sneak in extra fees or incorrectly do the math trying to cheat me as the owner. Their response was always office error. "I will let the girls know." From month to month I could never count on how much I would receive from them. I thought that by hiring a management company I was getting a team. They do not work as a team in this outfit. The right hand does not know what the left hand is doing. While they play the blame game and back stab each other in the office. I was expecting to be getting someone to do the work for me and take the burden off of me. Wow! Was I mistaken. I was more stressed then if I had just left the home vacant. I could never reach them by phone to correct their errors or check up on repairs. I had to send email after email. I have a job, I didn't want to have to do theirs! When I gave the keys to my property to Homepoint, it was beautiful. I had just finished a complete remodel. They took almost six months to rent it, they kept lowering the rent and saying they couldn't get qualified tenants. All this while they were still charging me the 10% fee and using up advertising dollars. Which worked out to about $300 by the way. I would have been able to rent it myself and I should have. They charged me twice in one year for a walk thru inspection. This is to give the owner a false sense that they are looking after your property. As after the year was up I found the carpets were ruined, soiled beyond cleaning, and the walls were busted. The repairs that Homepoint had charged me for were never completed. The poor tenant! After our year contract was up, they took another 60 days to get the tenants deposit back to me. They are only looking out for themselves. They could careless about the owner or the tenant. I will never use Homepoint again, and would not recommend that you do ever!! more

Hi, we have had Homepointe manage our properties for many years. All of the agents have been great and accessible whenever we needed them. The tenant issues that arise was always handled professionally. more

Homepointe has always been able to rent out our properties without much intervention from the owners. more