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Grayson BMW - Knoxville, TN - Reviews page 1 - Judysbook
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Grayson BMW

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Knoxville, TN 37923
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(865) 693-4555
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Reviews

( 16 )
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( 1 )
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Best

Husband said Grant was the best he has ever dealt with, very nice and helpful!

Worst

Called to schedule a repair on my BMW. Got an appointment for the following week when I was back in town. Took my car in only to be asked what I was bringing it for. They then tol...

very nice and helpful! 3/19/2012

Husband said Grant was the best he has ever dealt with, very nice and helpful! more

Great customer service 3/15/2012

Andrea is the greatest! I have now purchased 2 cars from her. She is easy to work with and does a great job providing you with all the information you need, and then some. more

Great experience 3/13/2012

Stephen made us feel very comfortable while buying our first car from these guys. I love our car and would absolutely recommend this dealer to anyone. more

Highly Recommend Grayson 2/8/2012

Andrea made this car purchase easy and quick. The service I received was great, and she was very personable. I will absolutely be back. more

Love our Mini 1/31/2012

I would absolutely work with Scott again. He was very knowledgeable and helpful. I never once felt pressured and was given all the information I needed and then some. I also appreciate how he gave my husband and I time periodically to talk without him. more

Great customer Service 1/20/2012

I had a wonderful experience at Grayson BMW. I drove from Marion South Carolina to buy my convertible from you all. Stephen and the staff that I worked with were fantastic; the whole process was not only fast but easy too. more

Love everything! 1/16/2012

It felt like I had been dealing with old friends. They took care of things fast and correctly. Thank you for everything. more

Loved this service! 1/16/2012

It felt like I had been dealing with old friends. They took care of things fast and correctly. Thank you for everything. more

Highly Recommend! 1/13/2012

Patrick Winter was absolutely amazing to work with. We traveled from two states over to buy our car from him! We could not be any more satisfied either with our experience with Grayson BMW or our new beemer! more

mini power 1/6/2012

I have put on 525 miles so far with 78 miles left to go on my FIRST tank. I am averaging 43.4 mpg on this tank. I love this mini! Patrick Winter has been fantastic following up with me after the sale as well. more

Excellent Customer Service 12/30/2011

Excellent customer service in all departments. When buying or maintaining my BMW, I always have great experiences with every employee of Grayson BMW. more

Excellent Car Buying Experience 12/27/2011

Excellent car buying experience. Patrick is a great sales person. He definitely wants to help his customers leave happy. Thanks for everything. more

Very Nice Folks 12/21/2011

Very nice folks here. They made everything so easy to understand throughout the whole process. more

Great! 12/8/2011

I just bought a beautiful new BMW from Grayson and it was the easiest car purchase I have ever made. The staff was very friendly and they answered every question that I had about the different cars. Thanks for a great experience! more

Great Selection 12/6/2011

My experience here at Grayson's was wonderful. Great selection, and knowledgeable employees who were of such great help to me in picking out the perfect car. I really appreciate everything! more

Stay away you will get ripped off 8/5/2011

Good: What i thought was agood car.. Bad: The salesperson was deceptive. took picture of right side and the left have damage. took picture of one part of the roof when the rest have damage. They knew it but that is just how sleezy they are. To top it off, no return call once money is received and before that , they acted like i did not have the money cause it did not get there in 10 minutes. I bought the car cash, let's see which one of their scummy sales pepople got $50000 sitting in the bank for car purchase???. Improvements: fired the entire staff, dishonest sales people. non responsive manager, bookeeper that is ignorant and office staff on valium..you name it they got it. I guess BMW jsut can't find anyone else to sell their car and got stuck with this team of idiots. Make that arrogant idiots.. more

Lie, Cheat, and Steal 7/12/2011

The staff at Grayson is a bunch of crooks who I wouldn’t do business with if they were the last car dealership on Earth. Purchase out of ATL if you want a good deal on a BMW! Do not do business with Steve Swaggerty, Jim Wester, or Steve Graham! You will regret it. more

Disorganized 10/19/2009

Called to schedule a repair on my BMW. Got an appointment for the following week when I was back in town. Took my car in only to be asked what I was bringing it for. They then told me they didn't have the part in stock and would have to order it. Why did I bother calling in the first place? So much wasted time and effort. What a hassle. They then gave my insurance company a low estimate and got a bill for a larger amount. Their explanation was the insurance company didn't want the cost of installation materials included... just parts and labor. Give me a break. I wasn't born yesterday. Too bad we have no other choice for BMW service in Knoxville, TN. more

In need of a new car 9/17/2005

In need of a new car? If you answered yes to this question hop into your car and take that short drive to Grayson BMW. They will pay top dollar for your trade in and have a huge selection of pre-owned inventory. Their knowledgable friendly staff is not there to steal you money like other dealers, but will help you find the car you need for a price you can afford. more

Great to deal with. 8/18/2005

When we decided to look for a new car, we went to several different dealerships before we decided on a BMW. The location is beautifully designed and has been kept looking nice. The salesman was not pushy and talked to us like we were people instead of another sale. We made several trips to the lot before we made a purchase was were treated respectfully each time. There are also added bonuses once a purchase has been made. The waiting room has free drinks and snacks, they provide you with a free BMW to drive whenever they are doing service to your car if you ask. They even rented me a car once because they didn't have any service cars left. more
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