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Businiess name:
Dick Van Dyke Appliance World
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Review by:
citysearch c.
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Review content:
Exactly five years and two months ago I purchased four new Frigidaire Professional kitchen appliances from Dick Van Dyke for my kitchen (Refrigerator, dishwasher, microwave and range) at a cost well in excess of $6,000. One year later the main computer board in the range failed and had to be replaced. Shortly after that the same thing happened with the microwave.
Now, four years after that repair, the range caught fire and almost burned my house down. Their service tech says the computer board shorted out and caused the fire, which also melted the wiring.
Neither DVD nor Frigidaire will cover any part of the repairs. The DVD customer service person actually told me on the phone that if my house had burned that at least my homeowners insurance would have covered it. BRILLIANT you moron!!
Stay away from Dick Van Dyke Appliance world and from Frigidaire. Don't be fooled by that 5/10 year warranty farce. Spend your money with companies that are reputable and stand behind what they sell - these companies do not.
RESPONSE FROM Dick Van Dyke Appliance World:
I apologize you feel we didn’t help you with your most recent service issue.
My records indicate that in July of 2011 your stove needed a new clock assembly, because the numbers weren’t as bright as you thought they should be. We sent out a factory trained service technician and he replaced the clock assemble at no charge to you.
On Oct 12, 2015 you called our service department because your range caught fire. Once again we sent out a factory trained service technician to diagnose your appliance. The technician diagnosed the 4 year old clock assembly malfunctioned and failed. Our technician informed you the appliance was too old to still be covered under our 5 year protection plan. Our technician gave you the estimate and you felt because we replaced the clock assembly four years earlier that we should cover the repair.
My Customer service department spoke with you about your dissatisfaction with us not covering the repair. My Customer service representative knew that you were upset because you kept asking what Dick Van Dyke Inc. would do if my house burns down. That is when our representative tried to reassure you that your homeowners insurance will help with any type of fire related issue. Our goal was not to be combative but informative.
We appreciate your patronage and hope to earn back your business in the future.
Sincerely,
John Shepherd
Dick Van Dyke Inc.
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