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Businiess name:
Watkins
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Review by:
citysearch c.
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Review content:
1) On the phone, they said the service call was $60, when the tech got there he said it was $1002) Not only did they charge $100 for a 20 minute repair, they charged another $190 for a part that I later found out costs $553) Tech was VERY rude, and did a poor job. He defrosted the fridge coils by POURING water over them. Although I provided 13 big towels, I was left with water under my baseboards, under the oven, and all over the floor. Tech wouldn't even help me move the oven to get the water out! I was on my hands and knees nearly the whole time cleaning up his mess, and he left before it was even done!4) Called to speak with a manager, and they never returned my calls. I tried contacting them five times, and no one would call me back.5) When I first called and got a customer service rep right after the tech left, I said that I need to pay with a credit card instead of the check I left because I didn't have $300 (what they charged for the simple repair) in my checking account. She assured me it was ok, they wouldn't cash the check. She said a manager would call and talk to me and take my credit card number. They cashed the check anyway, sending me into overdraft, and the manager never called!Overall a terrible experience! Do not use them!!
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