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Businiess name:
D'Elegance Salon & Day Spa Houston
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Review by:
citysearch c.
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Review content:
I would suggest that anyone considering this spa for the first time go spend their money elsewhere. \r
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I purchased a gift certificate for a friend mid april which was to be mailed to her....its now may and she still had not recieved the card. When the salon was contacted they informed her they couldnt find the card in the system but they see her name?? ok odd enoug she had to call back several times w no solution. \r
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I was so irritated that I called spoke with a very rude manager who hung up on me twice intentionally and i kept calling back and gave him a piece of my mind letting him know that he's very unprofessional and rude that i was still talking when he simply hung up the phone. after emailing him the confirmation email one of his employees called me back to let me know they have located the card and my friend is now (a month later) able to come redeem it. \r
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When I asked to speak to a manager the same rude man I spoke with earlier gets on the phone.. I said you're the manager? Didn't I just speak with you? Yea .. He was mummbling and stuttering when i asked what the problem was ""well maam it was not confirmed at the store only online"" which would only make sense since it was purchased online... I told him that i was not at all satisfied with the experience so far and that his rude behavior and lack of customer service skills were only making the situation worse...that I will never ever use their services again or recommend anyone else to this unorganized....rude and scaming place he said ""ok have a nice day"" and hung up!!\r
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I am not sure how the actually service at the spa is but i would never recomment this place to anyone ....its a waste of your time and money and instead of it being a fun and relaxing experience they intentionally make it as stressful as possible.... That poor excuse of a man...manager needs to look into a profession that involves no contact w people whatso ever especially direct contact with clients.. I am still in shock at the way I was treated by a business that claims to be #1 not sure how they have any customers or employees for that matter! Hope this helps!
Cons: TERRIBLE
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