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Businiess name:
Bouchon
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Review by:
citysearch c.
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Review content:
I had made a reservation 3 weeks in advance at Bouchon Las Vegas, expecting an excellent meal based upon the reputation of Thomas Keller and the reviews on this website. However, when the hostess assigned my family and I to our table, we were placed at the worst table in the restaurant; even the other hostess who took us to our table looked shocked when hearing the name of our table, especially knowing that we had made a reservation and had requested a table near the window! The restaurant was only half-full with several tables available near the window, and the table I was taken to was next to the waiters' service station and the closest table to the kitchen entrance. I immediately asked the hostess to move to one of the open tables next to the window. She moved us, and we were placed at a table closer to the window, but still not next to the window. I later complained to the manager about being placed at the worst table despite my reservation; however, he essentially refused to admit the mistake of the hostess. My food (the mussels and lamb) was prepared well although simply, although my wife's steak was overcooked for her request of medium, and her mountain of frites tasted cheap (I agree with gotcpa). For the quality, the food was overpriced by $10. The waiting and bell service itself was impeccable, and I never felt as if I was being ignored, despite the fact that my head waiter had been attending to many tables (this might be the product of the competence of our individual waiter; I have heard that many others felt ignored for long periods of time). The ambiance was also satisfactory; there was a good view of the outside garden and pool and there were also high ceilings, although the inside decor was merely an upgraded version of what one might find at Bon Vie, or a much cheaper French bistro at a mall. Ultimately, my experience, otherwise quite pleasant, was ruined by a poor management team and overpricing.
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