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Review content:
if i can give negative stars, i would. this company has *THEE WORST* customer service.
bottom line: they don't respond to emails, don't return phone calls, don't provide return shipping even if it was a gift(!), only offers store credit, no cash back, gives attitude on the phone, & just says ""sorry i can't do anything"" via email. no help!!
for details, read on. main points are at the beginning.
i was gifted an expensive item from a friend who purchased from babyearth. unfortunately i had the item already, so i didn't need it & had to send it back.
--it took THIRTEEN emails back & forth to them before they were able to locate the order# so they could give me the RM #, which i needed for the return. 13!! each email was so useless, too.... ""can i have the buyer's name"" jane doe ""looks like nothing under that name"" okay so now what ""what about their #"" 555-5555 ""looks like nothing under that #"" okay now what... seriously?! each time i had to ask them NOW WHAT to just prompt them for a new helpful tidbit?! ""what about an email address?"" ""what about a diff email address?"" ""what about a diff spelling of their name"".... it was ridiculous. finally this is what i get from them: ""are you sure you received it from us, or from that person?"" are you seriously challenging my intelligence?? YES! the shipping label itself says babyfreakingearth... ""unfortunately there's nothing else we can do then, we can't locate the transaction"". that's your solution???! more emails, more emails, me asking 'what else can you do to help?', now phone calls. then finally ""all you have to do is look on the shipping label, it has the order# on there"" all this time & the solution was THAT simple?! why didn't you suggest that from the very beginning... 13 emails ago!?!
--i had to pay for shipping out of my own pocket to return A GIFT! it cost me $30 to return!! even amazon, their direct online competitor(!) offers free return shipping!
--the only option for returning i had was to get STORE CREDIT. no return monies. again, even amazon gives the gift recipient CASH BACK to the card of THEIR CHOICE, or the option of online credit.
--TEN MORE EMAILS go by while i wait for them to receive the item & process it, meanwhile i'm asking for a status update, telling them how infuriating this process has been, & requesting info on the only item i want to purchase, which there is only one of. apparently they don't care. they don't respond to any of my emails. & of course meanwhile someone else buys that item & it becomes unavailable to me.
--during all this, i've put in countless calls, most of which goes to an answering machine ""leave your #, we'll call you right back""... no one calls back. i keep getting voicemail. days & days are going by.
--finally someone answers my email & offers me a 10% discount code (""bae868"" for anyone stuck having to buy from them, you can at least get money off your purchase)... a slap in the face when any shmuck can google coupon codes and find similar. so i tell them that's not a fix. what a shocker, no response. also.... as it turns out, the only item that the code CANT be applied to is on the item i want to buy. their response ""sorry"". there's nothing more they can do. then the lady had THE NERVE to say ""you have a newborn baby, right? i'm sure you can find something else to use the discount code on since we carry 14,000 items."" seriously %itch? wow.
--my last resort is asking them to at the very least expedite my shipping. oh what a surprise, they WONT!
this whole experience has me outraged. especially when i'm purchasing such a high end ticket item ($500) the fact that they offer NO fix, credit, or otherwise is RIDICULOUS! i will never be purchasing anything from them again, & i will make sure to tell all my friends not to either.
#babyearth has terrible service & is a down & outright terrible company. go with someone classy & BUY FROM AMAZON!!!!
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