PET SMART HOTEL(IN BACK)...Not Caring, Ruff up your dogs, Do not play and interact with them. looked very caring but that is a act, saw them on a monitor and they're pulling the dogs or caring them up high two at a time. The workers seemed very lazy (no energy)and Rude. If you take your pet there be aware!!! ... The boss in the back SAM, is just an image of his Staff.