I was in Frey's 9/29/07 and ordered a kitchen set that still has not arrived 11/24/07. At the time I wasn't impressed with the salespeople or their policies but the set was the only one I've found that I thought would fit our needs and kitchen size and it appeared to be good quality. I was told that if I took the set on display it was not returnable. Since I wasn't absolutely sure it would fit I didn't want to chance it and ordered the set instead - was told it would be coming from California and would take about 6 wks. I called once last week and was told it may take another 4 wks. After reading all the negative reviews I don't have much hope of receiving this by Christmas. The day I was there it wasn't very busy and I was there for quite a while without anyone approaching me. Even after my husband arrived we had to ask for someone to help us. They didn't seem to care whether we bought anything or not. Now I'm considering cancelling this order if I can find the set elsewhere. This is one local business I will not return to or recommend.