I purchased a wedding dress in 12/06 and paid in full. It was supposed to be ordered using my measurements and I was reassured on several occasions by the owner that the gown was ordered. You can imagine my surprise when by September I had yet to hear anything from the salon. I called and the owner told me the gown was to be in mid-October. Mid-October rolled around and I still had no gown. I finally went in person to straighten out this issue and was told that the owner had lost the paperwork, that there was no dress, and they could take someone else's gown to try and make it look like the one I ordered (not even the same color gown). They were barely apologetic for their error, but I felt stuck in a corner. I agreed to consider a gown they had in the back that they would alter to try and make the style similar to my original gown. The owner called me and asked a ridiculous amount of money for this second gown and then became rude and hostile when I did not accept her offer. She stated "do you really think you are going to find a satin gown with two months before your wedding?" Well I actually found a beautiful Priscilla of Boston gown at VOWS in Newton and was treated with such kindness and understanding. The owner of the Altered Bride refuses to refund me my money and has been completely unreasonable and irrational. Do not take a chance with this salon when you can find beautiful gowns at reasonable prices elsewhere. There is no excuse for these kinds of experiences in the service industry and the owner should not be rewarded for this kind of behavior by getting your business.