The side mirror of my Volkswagen Jetta got broken so I had to replace them immediately. I ordered in Auto Parts Warehouse since it is where I usually order my car parts. For the first time, they delivered my order three days late. I was quite disappointed. Yet, they were very apologetic.
They personally sent me an email, apologizing for what had happened. And, other than that, I received a discount coupon for my next purchase. It was so nice of them to do that. not all online shopping do that. I guess it's one of their secrets why they are successful. They are treating their customers fairly.