Beware of Russo's at the Spectrum!
1. My puppy's balls did not drop. At 3 months, I went into the store. Repeatedly I called and visited the store. The employees recognized me. I was told the problem would be covered and to give it a little longer.
At the year anniversary I was again told to wait. AFTER THE YEAR, THEY SAID IT WOULD NOT BE COVERED BECAUSE THEY WERE NOT LEGALLY OBLIGATED BY THE WRITTEN CONTRACT. Buyer Beware, its a game they play.
2. I called repeatedly over the course of months. The store took my information on several occasions to give to the owner. NOW I AM TOLD THE OWNER HAS A POLICY OF NEVER CALLING BACK. So, why, take a message if its her policy to never call back?