I have owned bmw(s) for 18 years. I brought my X5 to service to check on stearing nocking sound. IN 2 weeks of constant reminders to Service rep., I have received the call that they have replaced smth in stearing. When I got the car back the allignment was off completely, my seats were dirty , the front pannel has been damaged and some plastic was wrapped off( as I had been shown at dealership in Richmond later). I have called to service rep , explained the issues but...he was pretty rude and etc...I have never go back. The park of Bwms is huge in Bellevue and this dealership has lost the BMW quality of service. VERY VERY MUCH dissapointed as i have to drive my car for service almost 120 miles from Kirkland!!!