Okay, here's the scoop! I really like the convenience of the Red Box. I love that I can just browse and buy in 1 easy step. I also love that it's at McDonalds! :) But, the only down side is when this machine goes down you are still charged late fees. This is the only glich that I found unreasonable about this system. We rented 2 movies and when we went to return them there was a message on the screen to the effect that it was temporarily down and would be up soon. Well, I checked every day for 3 days, and I was charged late fees on those movies. That was the only disappointment of this system. But, on the upside they do send out electronic coupons to use. This is great we get at least 1 free rental a month! You won't find that at the big video chains. I recommend to anyone to at least try the red box once!!!