The two movers were nice and friendly. How ever, I was not satisfied with the outcome of my grievance when I reported damage to the apartment. The resolution did not meet my expectations as I have to pay for the repair
RESPONSE FROM Invoke Moving, INC:
I sent you email which I produced below. Driver said the indention in wall is nickle sized and could be repaired in couple minutes. I offered to send him by but you never responded to email below.
From Michael Pugliese
To Diana Juarez
Date 2015-03-09 07:53
It was our pleasure!! Thank you for choosing us as your move. I am sorry for the hole in the wall. I spoke with driver about the hole. He said he can swing by and fill it in with putty if you would like. Most likely your apartment complex will just dab a finger of putty on it. Please let me know what you would like me to do. Have a good day and be safe in this rainy weather.
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Michael Pugliese CEO
Invoke Moving Inc.
5884 E. Berry St.
Fort Worth, TX 76119
www.invokemoving.com
(817) 834-5377 Direct
(817) 457-3353 Fax
On 2015-03-08 16:49, Diana Juarez wrote:
>
> Thank you for your service. The gentlemen were very courteous and hard workers. They had a problem with my sofa and put a hole in the entry way wall. I will have to notify the apt. complex. I also took a picture of the wall if you want to see it.
>
> Thank you,
> Diana Juarez
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