Waitress took over 30 min after taking my debit card & never came back she finally did & preceded to tell me she ran it 5 times & the card did not go through; error message said ""duplicate trans"",looked up my bank acct n saw the amt was debited and was processing .Called over the mgr. & she suggested we go to the ATM. RIDICULOUS!! We were just going to walk out & they had the police officer hold us at the door. After calling my bank at the suggestion of the ""manager"", had the banker on the phone to verify the trans. The mgr. declined to speak to them. With the banker still on the phone banker cancelled the trans. &refunded my acct. so that the mgr. could rerun the card. Of course she ran the EXACT same amt causing the card to decline again due to ""DUPLICATE TRANS ERROR"" Even the banker said that when the mgr. reran the card it did not show up on my acct. (meaning that it was their computer).While the police basically held my niece hostage i finally just went to the ATM to get cash:/\r
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What I know happened was the waitress ran my card, lost the approved receipt and ran my card several times causing it to decline for DUPLICATE TRANSACTION ERROR. \r
Manager was pretty much useless and should have known better. NEVER AGAIN!!!
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