sent a watch for link repair, the woman was exceptionally thorough. she took a look at the broken bracelet and didn't say anything about price first--which made me feel that she's more concerned about my watch. to make the bracelet fit she took out three pieces of links altogether, one by one and had me wear it each time to see how it would fit. this kind of thoroughness is truly exceptional. (I'd only had experience of similar quality service in a hair salon in nyc.) the price came out to be really reasonable too, and she gave me lots of advice on how to better take care of the watch etc.
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