I grew up in Richfield and this place is an old time institution of the city, but I have a real beef with the way business was handled when I had an issue with them about 4 yrs ago (current owner may not have been the owner then).
Brought a pizza home with black olives as one of the toppings. Bit into a slice and my tooth cracked down on an olive pit. I went in the next day to complain (tooth still sore) and was all but called a liar by the staff. Still had the olive pit so went home and got it and brought it in, which the staff took to show the owner. Was told the owner would get back to me. He never called or replied to one more follow up phone call (and now of course they had the evidence). I was not offered an apology or credit on another pizza, and yrs later I ended up having to have work done on the tooth.
This could have been a problem with the mfgr processing of the black olives, but nonetheless, when you have customer injury and you call them a liar, ask for evidence, take the evidence, and then ignore them, that is BAD BUSINESS!
As for the pizza itself, I love the thin cracker crust, but it isn't a hearty pizza. I haven't been back since the olive incident so have no recent comments on the quality of the food.
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