I bought a brand new VW Passat from them, after a lot of old school haggle / and the old back and forth bull#$%. It actually reminded me of my experiences with car buying from the 90's through a GM or Ford dealership. The price on the windshield was lower than invoice, because they were making room for the newer year model to come out. VW had offered dealerships a cash back rebate that they can roll over to the customer. The biggest headache was in the finance department, when they tried to sneak in a bunch of extra charges on me. There were pre-installed features, like Phantom Footprint, that cost hundreds, and did not interest me. They refused to let me waive the 'option', because it was already installed. If it is already installed, then it should be reflected in the sticker price on the windshield. It shouldn't sneak up on you, while doing the final paperwork, as if it were a true option. Another thing that they tried to sneak in was the paperwork fee. It is called something else, but runs almost $200! Ha! What a joke. Also, their offering for GAP insurance was $700. Absurd. I had to haggle with them to remove these extra charges. I have purchased a dozen cars in the past 20 years, and the only numbers you should see are the Price for your car, Tax, Title, Licensing (Registration, Inspection) Everything else should be OPTIONAL. Remember that next time these snakes try to swindle you!! On top of all this, I brought the car back in for service a year later (well inside the warranty period). They wanted to charge me to fix a defective plastic piece that broke off the car. I had to fight them to replace it for free!! While under warranty!! The part was only a few bucks, but they fought me on who should have to pay for it. This is the last time I deal with these guys. Totally unprofessional.
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