Stay away from this company. I called for a tow and was given the fee of $65.00 for the tow and $3.00 per mile with 5 mile minimum. I agree and they said they would have someone available in 20 min. I gave them my credit card information. Ten minutes later I got a called back from them telling me driver was on his way and that the charges were $65.00 for the tow and $3.85 per mile. I said ok realizing that the mile charge went up, but I disregarded because I knew I was not going over the 5 mile. \r
The driver came and pick up the car and later calls me to let me know my total. He said my total was $154.00. I immediately ask why. He went on to say that there was a service fee and a long distance fee. I told him I did not agree to those charges. He said call the office because he does not make up the prices.\r
When I called the office a lady named Nancy was super rude an unapologetic. She said she would remove one of the fees but not the other. I ask to speak to the manager named Norma, she told me to call back on Monday. \r
I call back on Monday and I got a kinder and gentler Nancy who finally told me I was being charge $119.00 and that I got off cheap. I told her that I dont mind paying for service as long as I know upfront. She did said I am sorry but the price is firm.\r
Moral of this story is if your are going to use them ask in advance for all the services, have them sign a contract and keep one of their children as leverage because once you give them your credit card you are at their merci. or better yet use a company that values you as a customer!
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